The Consumer Protection Act, 2019
The The Consumer Protection Act, 2019, with its 106 sections listed below.
- Act number
- 35 of 2019
- Year
- 2019
- Published by
- India Code · Government of India
- Edition
- India Code source edition; cover states: 1st September, 2026
Sections
- 1. Short title, extent, commencement and application
- 3. Central Consumer Protection Council
- 4. Procedure for meetings of Central Council
- 5. Objects of Central Council
- 6. State Consumer Protection Councils
- 7. Objects of State Council
- 8. District Consumer Protection Council
- 9. Objects of District Council
- 10. Establishment of Central Consumer Protection Authority
- 11. Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners
- 12. Vacancy, etc., not to invalidate proceedings of Central Authority
- 13. Appointment of officers, experts, professionals and other employees of Central Authority
- 14. Procedure of Central Authority
- 15. Investigation Wing
- 16. Power of District Collector
- 17. Complaints to authorities
- 18. Powers and functions of Central Authority
- 19. Power of Central Authority to refer matter for investigation or to other Regulator
- 20. Power of Central Authority to recall goods, etc
- 21. Power of Central Authority to issue directions and penalties against false or misleading advertisements
- 22. Search and seizure
- 23. Designation of any statutory authority or body to function as Central Authority
- 24. Appeal
- 25. Grants by Central Government
- 26. Accounts and audit
- 27. Furnishing of annual reports, etc
- 28. Establishment of District Consumer Disputes Redressal Commission
- 29. Qualifications, etc., of President and members of District Commission
- 30. Salaries, allowances and other terms and conditions of service of President and members of District Commission
- 31. Transitional provision
- 32. Vacancy in office of member of District Commission
- 33. Officers and other employees of District Commission
- 34. Jurisdiction of District Commission
- 35. Manner in which complaint shall be made
- 36. Proceedings before District Commission
- 37. Reference to mediation
- 38. Procedure on admission of complaint
- 39. Findings of District Commission
- 40. Review by District Commission in certain cases
- 41. Appeal against order of District Commission
- 42. Establishment of State Consumer Disputes Redressal Commission
- 43. Qualifications, etc., of President and members of State Commission
- 44. Salaries, allowances and other terms and conditions of service of President and members of State Commission
- 45. Transitional provision
- 46. Officers and employees of State Commission
- 47. Jurisdiction of State Commission
- 48. Transfer of cases
- 49. Procedure applicable to State Commission
- 50. Review by State Commission in certain cases
- 51. Appeal to National Commission
- 52. Hearing of appeal
- 53. Establishment of National Consumer Disputes Redressal Commission
- 54. Composition of National Commission
- 55. Qualifications, etc., of President and members of National Commission
- 56. Transitional provision
- 57. Other officers and employees of National Commission
- 58. Jurisdiction of National Commission
- 59. Procedure applicable to National Commission
- 60. Review by National Commission in certain cases
- 61. Power to set aside ex parte orders
- 62. Transfer of cases
- 63. Vacancy in office of President of National Commission
- 64. Vacancies or defects in appointment not to invalidate orders
- 65. Service of notice, etc
- 66. Experts to assist National Commission or State Commission
- 67. Appeal against order of National Commission
- 68. Finality of orders
- 69. Limitation period
- 70. Administrative control
- 71. Enforcement of orders of District Commission, State Commission and National Commission
- 72. Penalty for non-compliance of order
- 73. Appeal against order passed under section 72
- 74. Establishment of consumer mediation cell
- 75. Empanelment of mediators
- 76. Nomination of mediators from panel
- 77. Duty of mediator to disclose certain facts
- 78. Replacement of mediator in certain cases
- 79. Procedure for mediation
- 80. Settlement through mediation
- 81. Recording settlement and passing of order
- 82. Application of Chapter
- 83. Product liability action
- 84. Liability of product manufacturer
- 85. Liability of product service provider
- 86. Liability of product sellers
- 87. Exceptions to product liability action
- 88. Penalty for non -compliance of direction of Central Authority
- 89. Punishment for false or misleading advertisement
- 90. Punishment for manufacturing for sale or storing, selling or distributing or importing products containing adulterant
- 91. Punishment for manufacturing for sale or for storing or selling or distributing or importing spurious goods
- 92. Cognizance of offence by court
- 93. Vexatious search
- 94. Measures to prevent unfair trade practices in e -commerce, direct selling, etc
- 95. Presidents, members, Chief Commissioner, Commissioner and certain officers to be public servants
- 96. Compounding of offences
- 97. Manner of crediting penalty
- 98. Protection of action taken in good faith
- 99. Power to give directions by Central Government
- 100. Act not in derogation of any other law
- 101. Power of Central Government to make rules
- 102. Power of State Government to make rules
- 103. Power of National Commission to make regulations
- 104. Power of Central Authority to make regulations
- 105. Rules and regulations to be laid before each House of Parliament
- 106. Power to Remove Difficulties
- 107. Repeal and savings
For research. Check the official gazette and later amendments before citing a section.