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Section 37 Consumer Protection Act — Reference to mediation

The Consumer Protection Act, 2019 · Official PDF page 21

Open in NyayaOfficial PDF, page 21

37. Reference to mediation.—(1) At the first hearing of the complaint after its admission, or at any later stage, if it appears to the District Commission that there exists elements of a settlement which may be acceptable to the parties, except in such cases as may be prescribed, it may direct the parties to give in writing, within five days, consent to have their dispute settled by mediation in accordance with the provisions of Chapter V.

(2) Where the parties agree for settlement by mediation and give their consent in writing, the District Commission shall, within five days of receipt of such consent, refer the matter for mediation, and in such case, the provisions of Chapter V, relating to mediation, shall apply.

Text extracted from the official PDF (India Code source edition; cover states: 1st September, 2026). Line breaks and footnote marks may differ; the PDF is the authority.

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