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Section 79 Consumer Protection Act — Procedure for mediation

The Consumer Protection Act, 2019 · Official PDF page 33

Open in NyayaOfficial PDF, page 33

79. Procedure for mediation .—(1) The mediation shall be held in the consumer mediation cell attached to the District Commission, the State Commission or the National Commission, as the case may be.

(2) Where a consumer dispute is referred for mediation by the District Commission or the State Commission or the National Commission, as the case may be, the mediator nominated by such Commission shall have regard to the rights and obligations of the parties, the usages of trade, if any, the circumstances giving rise to the consumer dispute and such other relevant factors, as he may deem necessary and shall be guided by the principles of natural justice while carrying out mediation.

(3) The mediator so nominated shall conduct mediation within such time and in such manner as m ay be specified by regulations.

Text extracted from the official PDF (India Code source edition; cover states: 1st September, 2026). Line breaks and footnote marks may differ; the PDF is the authority.

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